| Calling Queues (ACD) | Corporate | Automatic Call Distribution (ACD), or call queuing, provides a way for a PBX to queue up incoming calls from a group of users: it aggregates multiple calls into a holding pattern and assigns each call a rank that determines the order in which that call should be delivered to an available agent (typically, first in first out). When an agent becomes available, the highest-ranked caller in the queue is delivered to that agent, and everyone else moves up a rank. |
| Direct Inward System Access (DISA) | Corporate | An external caller can access internal pbx features on certain CO lines by keying in a special code. The PBX answers the incoming call with dial tone, and the caller enters the access code (if required) and destination extension number or routing code. The basic idea behind this DISA /Call-Through solution is enabling authorized corporate users outside the office to make calls using the organizations special low tariffs, and to capitalize on the direct connection to the different operators. |
| Time Conditions | Corporate | The Time Conditions module defines a set of rules based on time groups. A time condition has two call destinations, one if the time of the call matches the time group assigned, and another if there is no match. Time conditions are often used to control how the PBX routes calls during business hours vs. outside business hours. |
| Interactive Voice Response (IVR) | Corporate | The IVR Module is used to set up a menu system that will play an initial recording to callers, allow them to dial an option or an extension number, and route their call to a particular location based upon what they dial. |
| Callback | Corporate | A callback will hang up on the caller and then call them back, directing them to the selected destination. This is useful for reducing mobile phone charges as well as for other applications. |
| Unlimited extensions (IXT) | Corporate | Ithax Extension Numbers for registered users to call each other free of charge. They can also make outgoing calls. |
| Virtual extensions (IVXT) | Corporate | Ithax Extension Numbers for registered users to call each other free of charge. They cannot make outgoing calls. |
| Conference Bridge | Corporate | Users can dial so that they can talk to each other in a conference call. |
| Fax to E-mail | Corporate | Receive fax messages to a fax number and convert them into pdf format and email them to a selected account. No fax machine is required. |
| Ring Groups | Corporate | The Ring Groups feature is used to create a single extension number that users can dial in order to ring multiple extensions at the same time. |
| Music on Hold | Corporate | Music on hold (MOH) is the business practice of playing recorded music/message to fill the silence that would be heard by telephone callers who have been placed on hold. The Music on Hold (MOH) is intended to reassure callers that they are still connected to their calls. |
| Calendar with third party integration | Corporate | You can use this calendar functionality to enable time conditions, schedule automatic pages, enable/disable find me follow me base on a schedule and more. You could also add a Google calendar and let the office staff manage their own time condition rules through google without needing to go into the PBX gui. |
| Voicemail Blasting | Corporate | Voicemail blasting lets you send a voicemail message to multiple users at the same time. The Voicemail Blasting module is used to create a group of users and assign a number to the group. A user can dial this number to leave a voicemail message for the group. All members of the group will receive the message in their voicemail boxes. |
| Find Me / Follow Me Calling | Corporate | Follow Me (also known as Find Me / Follow Me or FMFM) allows you to redirect a call that is placed to one of your extensions to another location. You can program the system to ring the extension alone for a certain period of time, then ring some other destination(s), such as a mobile phone or a related extension, and then go to the original extension's voicemail if the call is not answered. Follow Me can also be used to divert calls to another extension without ringing the primary extension. |
| Wake Up Calls | Corporate | The Wake Up Calls feature can be used to schedule a reminder or wake up call to any valid destination. To schedule a call, dial the feature code assigned in the PBX Feature Codes module (default is *68), or use the form in the GUI interface. You can also enable an operator mode that allows operators to schedule wake up calls for other extensions or destinations. |
| Support for Video Calling | Corporate | |
| Secure Communications (SRTP/TLS) | Corporate | |
| Announcements | Corporate | The Announcements function is used to create a destination that will play an informational message to a caller. After the message is played, the call will proceed to another destination. |
| Text to Speech | Corporate | Text To Speech allows you to add text to speech (TTS) instances on your PBX. You enter text to be read by a computer voice. When a TTS instance is entered as a destination in your call path, the system will play the text entered using the selected TTS engine. Then the call will then continue on to the target destination defined in the instance. |
| Calling Cards Server (ICC) | Corporate | Ithax Calling Card server responds with IVR to incoming calls either into the global 9999 ITHAX extension (IXN) or into any local ICC number per country. Users are prompted to enter their card number, and then they are asked to enter the destination number and they are read the remaining time corresponding to the dialled destination. Calls are charged on a 1/1 second basis. Funds never expire. |
| Three-Way Calling Support | Call Handling | A three-way call allows you to speak with two parties simultaneously essentially creating a mini conference call on your line. |
| Voicemail | Call Handling | The voicemail system allows subscribers to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to individuals, organizations, products and services, over the phone. |
| Voicemail to E-mail | Call Handling | Voicemail to email is a convenient feature that lets you listen to your voicemail messages from your computer, email inbox, or mobile device. |
| Caller ID Support | Call Handling | |
| Call Transfer | Call Handling | |
| Call Recording | Call Handling | |
| Do Not Disturb | Call Handling | |
| Call Waiting | Call Handling | |
| Call History/Call Detail Records | Call Handling | |
| Call Event Logging | Call Handling | |
| Speed Dials | Call Handling | |
| Caller Blacklisting | Call Handling | |
| Call Screening | Call Handling | |
| Open Standards Support for Multiple Protocols | Interfaces | |
| SIP, PJSIP, IAX2 | Interfaces | |
| PRI, T1, E1, J1, R2, POTS/Analog, ISDN, GSM | Interfaces | |
| WebRTC | Interfaces | |
| Softphone Support | Interfaces | |
| Specialty Device Support | Interfaces | |
| Door Phones | Interfaces | |
| Overhead Paging | Interfaces | |
| Strobe Alerts | Interfaces | |
| Paging Gateways | Interfaces | |
| Voice Gateways | Interfaces | |
| Failover Devices | Interfaces | |
| Desktop/Mobile Phone Support | Interfaces | |
